NZ Domestic Orders: The NZ Post overnight shipping cut-off for delivery by Christmas is Friday the 20th of December 11am.
We will continue to process and dispatch orders after this time but can not guarantee their delivery by Christmas.
Please note the overnight shipping cut-off date has been provided by NZ Post couriers and there is always the potential for delays during peak holiday periods. We recomend you allow extra time for these potential delays. For further inquiries or assistance, please feel free to contact us.
Click & Collect: For all our Christchurch Locals or friends from afar coming to Christchurch this Christmas you can select Click and Collect right up to 5pm Christmas Eve and pop into our store at 246 High Street, Christchurch Central City, to collect.
Thanks for shopping with us. Meri Kirihimete
Shipping & Delivery
New Zealand Orders
REGION
CARRIER
TIME FRAME
COST
Local (Canterbury)
Post Haste/NZ POST
1-3 Working Days
Free Over $100
($5 For Orders Under $100)
NewZealand
Post Haste/NZ POST
1-3 Working Days
Free Over $100
($10 For Orders Under $100)
NZ Rural
Post Haste/NZ POST
2-5 Working Days
$10 Flat Rate*
*Excluding oversized items
NZ Oversized
Post Haste/NZ POST
2-5 Working Days
Local (Canterbury) $10
South Island $20
North Island $40
Pick Up In-Store
FREE
All oversized items incur an extra charge of $20 for non-local shipping within NZ. Please note for multiple oversized items extra charges may be incurred, we will address on a case by case basis.
If you're unsure whether your address is rural or not, get in touch and we can check up with our couriers for you!
Our packages require signature on delivery, if you would like to organise for your package to be left without a signature please let us know and we can arrange for your instructions to be passed on to the delivery provider.
Australia Orders
Please be aware that extra charges may be incurred when ordering multiple oversized items. We will be in touch if this is the case.
International Orders
If you'd like to order an oversized item or multiple large items get in touch and we can work out the best shipping method for you!
International orders can take up to 14 days (provided it doesn’t get stopped by customs.) Please by aware that every country has differentcustoms laws and your package may incur additional charges while in transit.* Please be aware that NZ Post are currently advising a 7-10 day delay in sending items as a result of COVID-19 restrictions and restricted flight capacity.
There are some countries we currently do not ship to, please get in touch at info@infinitedefinite.com if you have any shipping queries.
*Infinite Definite is not responsible for any charges incurred once the package has left our store
Dispatch
- Orders before 11am will be dispatched on that day
- Orders after 11am will be dispatched on the next working day
If you place an order on the weekend or public holiday we'll get it shipped to you on the next working day when we're back in the office.
If you require your package to be delivered urgently please get in touch and we'll do our best to get it to you on time. Please note that additional costs may apply.
Pick Up In Store
Any orders placed inside Christchurch have the option of an in store pick up. Simply choose the 'Pick up in Store' shipping method at checkout.
Please wait for a second confirmation email from our staff to let you know your order is ready to be collected in store. You will have 5 working days to collect your items in store. After that time, you will be notified, your order will be refunded and product placed back into stock.
Trying to Return an Item?
We've got a new and improved returns system, head over to our returns page to initiate your return, exchange or repair. You will also find our returns policy on this page.
If you have any queries about shipping guidelines just fire us an email at online@infinitedefinite.com and we'll happily chat to you about your requirements!
